North American Customer Centricity Awards

Webinars

East Coast Customer Centricity Summit 12:00PM Eastern Time
3 FEB

Innovative approaches you are taking regarding CX within your organization?

Mike Phelan, Founder & Principal, Go-to-Market Pros

 

Alice Ferguson, Vice President, Customer Experience, Workhuman

 
Mark Michelson, CEO/Producer, CX Talks: The Customer Experience Summit

West Coast Customer Centricity Summit 3:00PM Pacific Time
4 FEB

ROI and how to measure impact etc

Chris Brown, CEO and Co-Founder, Marketculture



Annette Franz, Founder + CEO, CX Journey Inc.

Midwest Customer Centricity Summit 12:00PM Central Time
5 FEB

The importance of understanding expectations

Alison Circle, Chief Customer Experience Officer, Columbus Metropolitan Library


Andy Netzel, VP, Voice of the Client/Employee, KeyBank

Canadian Customer Centricity Summit 10:00AM Eastern Time
6 FEB

CX insights to Drive Innovation

Umer Asif, Global CX Innovation Manager, Shell



Akos Tolnai, CEO, AbilityMatrix

 

Jackie McAtee, Director of Branch Experience, ATB Financial

South American Customer Centricity Summit 12:00PM GMT-3
7 FEB

Why CX is key to compete in the long term

Rodrigo Edwards, Executive Director, Loyalty Metrics

 

Bruno Guimaraes, Director of Membership Growth Brazil, Mobile Marketing Association