North American Customer Centricity Awards

CX Community Event Series​

The Speakers

Marlan Hardie

People Engagement Officer, Worldwide Technology
Marlan operates as the People Engagement Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.

Bob Azman

Founder & CXO, Innovative CX Solutions
Bob Azman is the founder of Innovative CX Solutions, LLC, a Customer Experience Consulting firm. He serves as Chairman of the Board of the CXPA. He teaches at both the University of Minnesota Carlson School of Management and Rutgers University.

Jill Raff

CEO, EX2CX™ Expert, Jill Raff Group
With 30+ years experience, Jill Raff, Employee & Customer Experience Strategist, Author and Speaker, grew up working with her parents, McDonald's franchisees of store #150. Maximizing experience across industries & 7 countries, Jill cross-pollinates strategies empowering brands to deliver world-class employee and customer experiences.

Mary Drumond

Chief Marketing Officer, Worthix
Mary Drumond is CMO at Worthix and host of the Voices of CX Podcast. She has a passion for consumer behavior and extensive experience in Customer Experience. Mary currently serves as a board member for UGA’s MMR Program, CX Board for Officium Labs, and co-chair of Latinas in Tech-ATL.