Why become a Judge?
Be seen as a thought leader
Learn how organizations are becoming more customer centric
Network with industry leaders
Elevate your personal brand
Gain access to real world case studies
Your role as a Judge
Score written entries
Each entry is around 2,100 words and takes approximately 20 minutes to read and score. This score is weighted at 50% of the total score.
Score the finalists’ presentations
Each finalist will be given 25 minutes to present and answer questions from the judges. This score is weighted at 40% of the total score.
Provide written comments to entrants
This valuable feedback helps companies validate the great work that they are already doing and where they can improve.
Scoring of Entries
The purpose of the ARCET Global scoring model and criteria is to ensure that business stories, teams and leaders are scored accurately, effectively and independently. Giving both entrants and judges confidence that the winners are deserving.
Our scoring model is endorsed by the University of Chester Business School giving you confidence that all entries will be evaluated in a vigorous and thorough manner.
The University of Chester’s stellar commitment to Entrepreneurship and business excellence, echoes ARCET Global’s commitment to improve businesses around the world.
Written Entry
50%
Final Presentation
40%
Overall Score
10%
Each criteria scored 1-10 (10 being the highest score)
After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.
Scores are aggregated and given a percentage.
Finalists who score within 3% of the highest marks of that category will be winners.
Judging Panel
Meet the judges who will be bringing their industry knowledge and category specific skillsets to assess the entrants. Each judge is carefully vetted to ensure impartiality and all judges sign a confidentiality agreement. Judges are selected based on their business experience and qualifications. Each panel has a cross section of experts to ensure the evaluation is thorough.
Graham Shapiro
Chair of Judges - CEO, GSD
Graham Shapiro is an award-winning inventor, designer & digital entrepreneur. A Fellow member of The Chartered Society of Designers and Chartered Institute of Marketing. Entrepreneur in Residence and on the advisory board for The Business Research Institute at The University of Chester. Ambassador of Innovation for The University of Cambridge. Graham invented the interloopmailer® and Reggie®.
Ian Golding
Customer Experience Specialist
World Renowned CX Author and Trainer. Ian is a certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.
Cary Cusumano
CX Design Strategist, Verizon Enterprise Solutions
Cary is a seasoned Customer Experience (CX) and Design Thinking professional in Verizon Enterprise Solutions. As a CX Design Strategist, he works with Verizon’s largest enterprise clients to articulate, design, and implement their CX strategy and vision. He is a Certified Customer Experience Professional (CCXP) and a 2016 winner of the Customer Experience Professional Association’s (CXPA) CX Impact Award.
Greg Kihlstrom
President & Chief Experience Officer, Cravety
Greg is President & Chief Experience Officer at Cravety, host of The Agile World podcast, and author of several books including The Agile Consumer, which discusses the evolving brand-consumer relationship and the future of customer experience.
Steve Towers
CEO, Tucker & Co.
Steve Towers has been named one of the 15 most influential Global Customer Service Experts in 2019. An experienced business transformation leader with over 40 years of success in both the private and public sectors in a variety of key 'C' leadership and top-level consulting positions.
Stephanie Thum
Chief Advisor and Subject Matter Expert
Stephanie Thum, CCXP is a long-time consultant and former practitioner who has spoken and written extensively on the field and practice of customer experience as a business discipline. Her experience includes work with government, B2B, technology, and nonprofit organizations.
Tabitha Dunn
Chief Customer Officer, Ericcson
Chief Customer Officer at Ericsson - she leads the customer experience practice and strategy, the employee experience transformation for global sales and the global sales center of excellence. She’s on the Board of Directors for the Customer Experience Professionals Association (CXPA) and is a Certified Customer Experience Professional (CCXP).
Phanindra Gollapudi
Head of Customer Experience - Technology, Dropbox
Phanindra is a strategic technology executive with over 20 years of designing, implementing and driving innovation across various customer processes at companies like Hewlett Packard Enterprise, Aruba Networks, Sony and Gillette. In his current role as Head of CX-Technology at Dropbox he is building the next generation user experiences powered by Artificial Intelligence with an obsession to delight the customers.
Rodrigo Edwards
Executive Director, Loyalty Metrics
Rodrigo is director at the Customer Institute, Customer Loyalty and NPS® Certified expert from Satmetrix and holds a Master´s degree in Management from Harvard University. Rodrigo has over 15+ years implementing Customer Experience (CX), Employee Experience (EX) and Net Promoter System (NPS) programs throughout Latin America.
Rodrigo founded Loyalty Metrics in 2014, a Customer Experience Management consulting and training firm helping businesses achieve customer centric growth.
Alison Circle
Chief Customer Experience Officer, Columbus Metropolitan Library
Alison Circle, Chief Customer Experience Officer, leads the library’s experience strategy. She is an in-demand speaker and has received a Global Impact Award from the Customer Experience Professional Association. She is a CCXP and serves on the international board of the CXPA.
Greg Wempe
Chief Client Officer, Kasasa
Greg Wempe is Chief Client Officer at Kasasa, advising client financial institutions in selecting the most profitable product set, platform, and strategy. Greg joined Kasasa in 2006, bringing a devotion to customer experience backed by a data driven approach to consulting.
Marlan Hardie
People Engagement Officer, Worldwide Technology
Marlan operates as the People Engagement Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.
Anita Siassios
Managing Director, ManagingCX
Anita was at ANZ Bank for 29 years where she spearheaded Customer Experience. She is a Certified Customer Experience Professional (CCXP) and first Australian certified Forrester CX-Pro.
Saif Sultan Al Abri
Senior Manager L&D, Omantel
Saif Sultan Al Abri is a committed HR Professional with over 19 years’ experience in Banking and Telecom Industry. Saif has become a trusted professional to senior business leaders in Oman for employee engagement and training aspects. He is a certified CIPD HR Professional.
Saif added his noticeable finger prints since he took over the lead of Learning and Development in Omantel.
Eryc Eyl
Lead CX Analyst, E Source
Eryc Eyl brings decades of experience in diverse roles and industries, as well as certifications in customer experience, organizational culture, and change management to his mission to improve the human experience of business. He supports utilities as an analyst for E Source, and speaks and consults widely on human experience.
Bob Azman
Founder & CXO, Innovative CX Solutions
Bob Azman is the founder of Innovative CX Solutions, LLC, a Customer Experience Consulting firm. He serves as Chairman of the Board of the CXPA. He teaches at both the University of Minnesota Carlson School of Management and Rutgers University.
Geeta Wilson
Founder and CEO, Consumer Society
Geeta has over 20+ years in the corporate and start-up world and over a decade as a health care industry leader. She is Founder and CEO of Consumer Society, an experience design and technology company and former Vice President of CX Enterprise Transformation at Humana. Geeta has brought her disruptive CX approach to thousands and is a sought after thought leader and speaker. She has been featured in Forbes, The Wall Street Journal, and Inc. Magazine and was recognized by MM&M as a Top 40 Healthcare Transformer.
Marty Kaufman
Founder & Principal, infinipoint
Marty lives at the complex intersection of growing companies and the customer experience; creating touch-points that are memorable to the customer and valuable to the company in driving sustained revenue growth and customer retention. He leads and advises executive leadership teams across start-ups, Fortune 100s, and the public sector.
Mark Khayat
Principal, NNT Consulting
Accomplished International Business Development, Sales & Logistics Executive skilled at helping companies accelerate global growth through salesforce transformation, foreign expansion & market penetration. Consultant / Entrepreneur / Early Stage Investor.
Vijay Ramchandran
Senior Director of Customer Experience, Citrix
Vijay has led the strategy, design and implementation of CX and NPS programs for global organizations with 100K+ employees. In his current role, he leads the CX efforts for Citrix Systems and has been a primary force in transforming Citrix into an award-winning organization.
I am attaching a photo and company logo.
Andy Netzel
VP, Voice of the Client/Employee, KeyBank
Andy Netzel, CCXP is VP, Voice of the Client and Employee at KeyBank, focused on CX measurement, journey mapping, prioritization and continuous improvement for commercial and consumer payments. He previously helped shape client journeys at Hoover vacuums and Things Remembered.
Jeff Hughes
Head of Front End Development, PMT, Citadel
Jeff Hughes is an enterprise architect, full stack developer and product designer with 25 years of experience working with extraordinary companies all over the world.
Diane Magers
CEO of Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.
Jorge Castellote
Co Founder, Innoway
Jorge is co-founding partner of Innoway. Before that he spent more than seven years in Palladium, a boutique consulting firm specialized in Strategy Execution. A dynamic and independent business management consultant with more than 16 years of international experience. Proven track record of delivering world-class strategy and innovation related solutions in several assignments in Europe, Africa and the Middle East.
Mike Kendall
Founder, The Customer Lab
Leveraging over 25 years of driving transformation inside loyalty-leading companies like Intuit, Capital One, and
Humana, Mike Kendall (@DelightApostle) brings expert Customer Experience, Design, & Innovation methods, mindsets,
and knowledge to organizations around the world.
Chris Brown
CEO and Co-Founder, Marketculture
Chris is a global expert in customer-centric business strategies.
He and his colleagues have conducted extensive research on this
topic and published articles in Strategy & Leadership, B2B Magazine,
the CEO Refresher, the Harvard Business Review Blog, the CMO
Council program on Market Sensibility and other journals.
Megan Burns
Founder, & CEO, Experience Enterprises
Megan Burns a customer experience expert, speaker, and strategic advisor to Fortune 500 firms. She helps them embed world-class experience management (XM) into corporate DNA based on lessons from her pioneering work on XM maturity at Forrester Research and her experience guiding hundreds of leaders through complex culture change.
Roberta O'Keith
Customer Experience Leader, Murphy-Hoffman Company
Roberta has over 20 years’ experience working for mid and large sized corporations designing, implementing and leading customer experience strategies and voice of customer programs. She is a certified LEAN Six Sigma Black Belt and Certified Customer Experience Professional.
Michael Phelan
Founder & Principal, Go-to-Market Pros
Michael is a Principal & Founder at Go-to-Market Pros. He was formerly a marketing executive at Staples & Reebok. He founded his company eight years ago to help companies make significant inroads into new markets & product categories. Michael specializes in helping companies expand into new markets, launch new products & grow revenue through innovative sales and marketing programs. Michael developed and optimized a new sales & marketing methodology in 2018 called “Magnet Marketing”.
Margaret-Anne Heyland
Participant Experience Lead, MassMutual
Margaret-Anne currently oversees the Participant Retirement Experience for MassMutual. She has over 25+ years’ experience in strategy, marketing, lead nurturing and customer experience. Prior to MassMutual she was the CX Officer at American National Bank of Texas and had a 20+ year career at USAA where she had a proven track record of delivering world-class experiences.
Shadi Swairki
Senior Manager Hospital Service, Bupa Arabia
A high Medical and Operational Professional with superb leadership skills, impressive record of growth and success for more than 13 years of experience in Operation Excellence and Customer Experience Management in the healthcare sector. I firmly believe in passionate and inspirational business leadership which energizes both organizations and individuals, helping people and organizations to be among the best in all aspects and this is my motivational fuel
Charles Bennett
Chief Executive, NextTen Innovation Solutions Limited
Charles Bennett is a change specialist passionate about using the customer experience agenda to help make deep and lasting impact on the way organisations operate. He is also the founder of the Customer Experience and Service Association Middle East. It is dedicated to helping companies specifically in the region to take advantage of new ideas, learn the latest next practice change thinking and use it to accelerate results arising from customer centricity initiatives.
Apply to Judge
Are you a business leader with a fountain of knowledge to share? Join our team of independent and impartial judges and increase your knowledge, improve your profile, make new contacts and even celebrate with the winners!
Judging at the North American Customer Centricity Awards is a great way to share your knowledge & experience.
Pricing
Judges do not have to pay to judge the online entries and finalists presentations. If you wish to attend other events over Customer Centricity Week, including the Awards Ceremony, the prices are listed below.
Ceremony Seat/s (Finalist or Judge)
-
Sale!
Deadline:
16th August 2019
Full Price is $499 per ticket
Conference
-
Sale!
Deadline:
16th August 2019
Full Price is $325 per ticket
Access All Areas Judge Pass
-
Sale!
Includes one (1) Ceremony seat & one (1) Conference ticket.
Deadline:
29th May 2020
Total Savings of $225
Customer Experience Masterclasses
-
Sale!
Deadline:
29th May 2020
-
Sale!