Why become a Judge?
Be seen as a thought leader
Learn how organizations are becoming more customer centric
Network with industry leaders
Elevate your personal brand
Gain access to real world case studies
Your role as a Judge
Score written entries
Each entry is around 2,100 words and takes approximately 20 minutes to read and score. This score is weighted at 50% of the total score.
Score the Virtual Presentations
Each finalist will be given 15 minutes to present their case study via pre recorded video. This score is weighted at 40% of the score
Provide written comments to entrants
This valuable feedback helps companies validate the great work that they are already doing and where they can improve.
Scoring of Entries
The purpose of the ARCET Global scoring model and criteria is to ensure that business stories, teams and leaders are scored accurately, effectively and independently. Giving both entrants and judges confidence that the winners are deserving.
Our scoring model is endorsed by the University of Chester Business School giving you confidence that all entries will be evaluated in a vigorous and thorough manner.
The University of Chester’s stellar commitment to Entrepreneurship and business excellence, echoes ARCET Global’s commitment to improve businesses around the world.

Each criteria scored 1-10 (10 being the highest score)
After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.
Scores are aggregated and given a percentage.
Finalists who score within 3% of the highest marks of that category will be winners.



Judging Panel
Meet the judges who will be bringing their industry knowledge and category specific skillsets to assess the entrants. Each judge is carefully vetted to ensure impartiality and all judges sign a confidentiality agreement. Judges are selected based on their business experience and qualifications. Each panel has a cross section of experts to ensure the evaluation is thorough.

Graham Shapiro

Bruno Guimarães

Hank Brigman

Charlotte Barnett

Eryc Eyl

Megan Burns

Roberta O'Keith

Andy Netzel

Mark Khayat

Dana Hyatt

Mike Kendall

Cary Cusumano

Brendan Tremble

Roxie Strohmenger

Roger Pugsley

Marlan Hardie

Jill Raff

Jennifer Keltner

Faran Niaz

Chris Brown

Ian Stokol

Elisa Miller

Shadi Swairki

Daniel Burks

Jimmy Ball

Lucy Donaldson

Santhakumaran Atmalingam

Phanindra Gollapudi

Tabitha Dunn

Michael Phelan

Marty Kaufman

Rodrigo Edwards

Saif Sultan Al Abri

Prithwi Dasgupta

Patricia Descamps

Jim Tincher

Alec Dalton

Phillip Keiken

Greg Tucker

Jeremy Uzeta

Cary Munk

Nomah Zia

David Winkler

Annette Franz

Jeff Lojko

Hussein Dajani

Robert Taylor

Stacy Sherman

Cory Davison

Greg Kihlstrom

Edward Hobart

Frank Amato

Sam Thrash

Camille Nicita

Bob Azman

Anita Siassios

Carl Riley

Brian Dennis

Dan Baxter

Howard Lax

Sanjeev Shelar

Ahmed Arshad

Janelle Mansfield

Dan Gingiss

Mischa Pintchiouk

Greg Wempe

Alison Circle

Jorge Castellote

Olivier Mourrieras

Stefan Kolle

Tom DeWitt

Desirree Madison-Biggs
Apply to Judge
Are you a business leader with a fountain of knowledge to share? Join our team of independent and impartial judges and increase your knowledge, improve your profile, make new contacts and even celebrate with the winners!
Judging at the North American Customer Centricity Awards is a great way to share your knowledge & experience.