North American Customer Centricity Awards

Reasons to Enter

Recognition

Share your story and gain recognition for all the hard work you have put into becoming more customer centric.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Meet other organizations and industry leaders who are focused on customer experience.

Case Studies

Gain exclusive access and choose from over 150 customer centricity case studies to attend, delivered by the finalists throughout the day.

The Categories

Choose from 21 categories which best showcase your company. Each company can enter more than one category.

  1. Customer-Centric Culture ​
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC ​
  5. Customer Complaints ​
  6. Best Measurement in Customer Experience ​
  7. Best Multi/Omni-Channel Customer Experience​
  8. Most Effective Customer Experience in Social Media ​
  9. Contact Centre​
  10. Client Relationship Management ​
  11. Best Use of Mobile ​
  12. Digital Transformation ​
  13. Best Digital Strategy ​
  14. Diversity & inclusion ​
  15. Employer of the Year ​
  16. Employee Empowerment​
  17. Customer Experience Professional ​
  18. Customer Experience Team ​
  19. Customer Experience Leadership​
  20. Best Retail​
  21. Best Marketing ​​

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the conference and ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the conference and ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

Enter and Book Your Tickets

Entry

Select the number of categories below then select the specific categories at the point of checkout

Early Bird
$399.00

Deadline:
25th November 2019

Full Price is $499 per entry

Conference

  • Sale!
    Conference

    Early Bird

    $325.00 $175.00

Deadline:
25th November 2019

Full Price is $325 per ticket

Ceremony Seat/s (Finalist or Judge)

  • Sale!
    Booking/Judge

    Early Bird

    $499.00 $399.00

Deadline:
15th April 2020

Full Price is $499 per ticket

Ceremony Seat/s (Finalist or Judge)

  • Sale!
    Premium Booking/Judge

    Early Bird

    $699.00 $599.00

PREMIUM

Deadline:
15th April 2020

Full Price is $699 per ticket

Ceremony Table Booking (10 Seats)

  • Sale!
    Booking Table

    Early Bird

    $4,150.00 $3,449.00

Deadline:
15th April 2020

Full Price is $4,150 for a table

Ceremony Table Booking (10 Seats)

  • Sale!
    Premium Booking Table

    Early Bird

    $5,999.00 $4,999.00

PREMIUM

Deadline:
15th April 2020

Full Price is $5,999 for a premium table

Customer Experience Masterclasses

Deadline:
29th May 2020

Deadline:
29th May 2020

Once you enter, you will have access to

The Official Entry Form

Once payment is received this interactive PDF will be sent to your registered email.

Benchmarked feedback report

Read comments from the judges who scored your presentation to continually improve.

Publicity

We will promote you to our global network.

Marketing materials

Download your marketing pack to share your success through social media.

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 23rd June 2020.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.