North American Customer Centricity Awards

Reasons to Enter

Recognition

Share your story and gain recognition for all the hard work you have put into becoming more customer centric.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Meet other organizations and industry leaders who are focused on customer experience.

Case Studies

Gain exclusive access and choose from over 150 customer centricity case studies to attend, delivered by the finalists throughout the day.

The Categories

Choose from 22 categories which best showcase your company. Each company can enter more than one category.

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Multi/Omni-Channel Customer Experience
  8. Most Effective Customer Experience in Social Media
  9. Contact Centre
  10. Client Relationship Management
  11. Best Use of Mobile
  12. Digital Transformation
  13. Best Digital Strategy
  14. Diversity & inclusion
  15. Employer of the Year
  16. Employee Empowerment
  17. Customer Experience Professional
  18. Customer Experience Team
  19. Customer Experience Leadership
  20. Best Retail
  21. Best Marketing
  22. Best User Experience

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the conference and ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the conference and ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

Enter

Entry

Select the number of categories below then select the specific categories at the point of checkout

Early Bird
$399.00

Deadline:
14th January 2020

Full Price is $499 per entry

Story Teller Starter (5 Entries)

Deadline:
14th January 2020

Save $696

Story Teller Pro (7 Entries)

  • Sale!
    Bundle

    Story Teller Pro

    $3,493.00 $2,499.00

Deadline:
14th January 2020

Save $994

Story Teller Master (10 Entries)

  • Sale!
    Bundle

    Story Teller Master

    $4,990.00 $3,499.00

Deadline:
14th January 2020

Save $1491

Book Your Tickets

Bundles

Awards Starter

  • Sale! Placeholder
    Bundle

    Awards Starter

    $3,992.00 $2,875.00

Inclusions:
3 Entries
5 Standard Ceremony Seats

Deadline:
14th May 2020

Save $1117

Awards Starter

  • Sale! Placeholder
    Bundle

    Awards Starter

    $4,992.00 $3,775.00

PREMIUM

Inclusions:
3 Entries
5 Premium Ceremony Seats

Deadline:
14th May 2020

Save $1217

Customer Week Starter

Inclusions:
3 Entries
5 Standard Ceremony Seats
5 Conference Seats

Deadline:
14th May 2020

Save $1390

Customer Week Starter

Inclusions:
3 Entries
5 Premium Ceremony Seats
5 Conference Seats

PREMIUM

Deadline:
14th May 2020

Save $1435

Awards Team

  • Sale! Placeholder
    Bundle

    Awards Team

    $5,647.00 $4,175.00

Inclusions:
3 Entries
1 Standard Ceremony Table (10 Seats)

Deadline:
14th May 2020

Save $1472

Awards Team

  • Sale! Placeholder
    Bundle

    Awards Team

    $7,496.00 $5,575.00

Inclusions:
3 Entries
1 Premium Ceremony Table (10 Seats)

PREMIUM

Deadline:
14th May 2020

Save $1921

Customer Week Team

  • Sale! Placeholder
    Bundle

    Customer Week Team

    $8,897.00 $6,650.00

Inclusions:
3 Entries
1 Standard Ceremony Table (10 Seats)
10 Conference Seats

Deadline:
14th May 2020

Save $2247

Customer Week Team

  • Sale! Placeholder
    Bundle

    Customer Week Team

    $10,746.00 $8,050.00

Inclusions:
3 Entries
1 Premium Ceremony Table (10 Seats)
10 Conference Seats

PREMIUM

Deadline:
14th May 2020

Save $2696

Awards Pro

  • Sale! Placeholder
    Bundle

    Awards Pro

    $6,644.00 $4,899.00

Inclusions:
5 Entries
1 Standard Ceremony Table (10 Seats)

Deadline:
14th May 2020

Save $1746

Awards Pro

  • Sale! Placeholder
    Bundle

    Awards Pro

    $8,494.00 $6,299.00

Inclusions:
5 Entries
1 Premium Ceremony Table (10 Seats)

PREMIUM

Deadline:
14th May 2020

Save $2195

Customer Week Pro

Inclusions:
5 Entries
1 Standard Ceremony Table (10 Seats)
10 Conference Seats

Deadline:
14th May 2020

Save $2520

Customer Week Pro

Inclusions:
5 Entries
1 Premium Ceremony Table (10 Seats)
10 Conference Seats

PREMIUM

Deadline:
14th May 2020

Save $2994

Customer Week Master

Inclusions:
5 Entries
1 Standard Ceremony Table (10 Seats)
10 Conference Seats
5 Masterclass Seats

Deadline:
14th May 2020

Save $4270

Customer Week Master

Inclusions:
5 Entries
1 Premium Ceremony Table (10 Seats)
10 Conference Seats
5 Masterclass Seats

PREMIUM

Deadline:
14th May 2020

Save $4744

Seats At the Events

Deadline:
14th May 2020

Filters Sort results
Early Bird – Conference
$275.00$325.00
Early Bird – Ceremony Seat/s (Finalist or Judge)
$399.00$499.00
Early Bird – Premium Ceremony Seat/s (Finalist or Judge)
$599.00$699.00
Early Bird – Ceremony Table Booking (10 Seats)
$3,449.00$4,150.00
Early Bird – Premium Ceremony Table Booking (10 Seats)
$4,999.00$5,999.00
Filters Sort results
Ian Golding CCXP Customer Experience Masterclass
$1,000.00$1,250.00
Diane Magers CCXP Customer Experience Masterclass
$1,000.00$1,250.00

Once you enter, you will have access to

The Official Entry Form

Once payment is received this interactive PDF will be sent to your registered email.

Benchmarked feedback report

Read comments from the judges who scored your presentation to continually improve.

Publicity

We will promote you to our global network.

Marketing materials

Download your marketing pack to share your success through social media.

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 23rd June 2020.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.