Reasons to Enter
Recognition
Share your story and gain recognition for all the hard work you have put into becoming more customer centric.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Meet other organizations and industry leaders who are focused on customer experience.
Case Studies
Gain exclusive access and choose from over 150 customer centricity case studies to attend, delivered by the finalists throughout the day.
The Categories
Choose from 21 categories which best showcase your company. Each company can enter more than one category.
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Multi/Omni-Channel Customer Experience
- Most Effective Customer Experience in Social Media
- Contact Centre
- Client Relationship Management
- Best Use of Mobile
- Digital Transformation
- Best Digital Strategy
- Diversity & inclusion
- Employer of the Year
- Employee Empowerment
- Customer Experience Professional
- Customer Experience Team
- Customer Experience Leadership
- Best Retail
- Best Marketing
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the conference and ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the conference and ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
Enter and Book Your Tickets
Entry
Select the number of categories below then select the specific categories at the point of checkout
Early Bird
$399.00
Deadline:
25th November 2019
Full Price is $499 per entry
Conference
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Sale!
Deadline:
25th November 2019
Full Price is $325 per ticket
Ceremony Seat/s (Finalist or Judge)
-
Sale!
Deadline:
15th April 2020
Full Price is $499 per ticket
Ceremony Seat/s (Finalist or Judge)
-
Sale!
PREMIUM
Deadline:
15th April 2020
Full Price is $699 per ticket
Ceremony Table Booking (10 Seats)
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Sale!
Deadline:
15th April 2020
Full Price is $4,150 for a table
Ceremony Table Booking (10 Seats)
-
Sale!
PREMIUM
Deadline:
15th April 2020
Full Price is $5,999 for a premium table
Customer Experience Masterclasses
Deadline:
29th May 2020
Deadline:
29th May 2020
Once you enter, you will have access to
The Official Entry Form
Once payment is received this interactive PDF will be sent to your registered email.
Benchmarked feedback report
Read comments from the judges who scored your presentation to continually improve.
Publicity
We will promote you to our global network.
Marketing materials
Download your marketing pack to share your success through social media.
Frequently Asked Questions
The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 23rd June 2020.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.