North American Customer Centricity Awards


Finalist Fee of $1,000 Minimum for Shortlisted Finalists

Registration Deadline: 9 June 2023

The Entry Journey

Choose your category and Complete your entry form

Submit your written entry

Shortlisted entries are announced on 1st July

If you are shortlisted secure your finals place and ceremony seats within 30 days

Prepare your Finals Video Presentation

Submit your Finals Video Presentation

Attend the Virtual Finals and learn from your competition

Enjoy the Ceremony and Celebrate with your Team

Receive your Benchmark Feedback Report

Reasons to Enter


Share your story and gain recognition for all the hard work you have put into becoming more customer centric.


Discover how your peers are becoming more customer centric through the initiatives presented.


Virtually meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists throughout the Finals.

What do our Entrants Think?

The Categories

Choose from 18 categories which best represent how you are improving the Customer Experience. You can choose up to 3 Categories for Free.

Categories available to Enter

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Use of Multimedia in Customer Experience
  8. Contact Center / Shared Services
  9. Best Digital Strategy
  10. Client Relationship Management
  11. Digital Transformation
  12. Employee Experience
  13. Customer Experience Team
  14. Best User Experience
  15. Crisis Strategy and Management
  16. Customer Success
  17. Customer Centricity in B2B
  18. Citizen Experience


Additional Category

What are the Costs?

Entry is free for up to 3 categories.
All shortlisted Finalists must pay a minimum investment fee of $1,000 upon shortlisting

What do I get for $1,000

  • 3 Virtual Event Passes Conference
    • Virtual Ceremony
    • Networking
    • Access to over 100 CX Case Studies
  • 3 Watch Party Passes to our Physical Ceremony Watch Party
  • Promotion via Social Media / Email / Marketing Campaigns as a Finalist
  • Marketing Materials to promote your involvement
  • Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
  • Ongoing Access to our CX Community including webinars and networking events
  • Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
  • Trophy + Shipping (should you win)

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals video presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the online ceremony on the 19th October 2023

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.

Thank you for your registration!
We will be in touch with you via email shortly.