FREE ENTRY
Select up to 3 categories for free.
Registration Deadline: 3 June 2021
Reasons to Enter
Recognition
Share your story and gain recognition for all the hard work you have put into becoming more customer centric.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Virtually meet other customer centric organisations and CX leaders.
Case Studies
Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists throughout the Finals.
The Categories
Choose from 18 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly.
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Use of Multimedia in Customer Experience
- Contact Center / Shared Services
- Best Digital Strategy
- Client Relationship Management
- Digital Transformation
- Employee Experience
- Customer Experience Professional – Nominated by Judges
- Customer Experience Team
- Best User Experience
- Crisis Strategy and Management
- Customer Success
- Customer Centricity in B2B
The Entry Journey
Choose your category and Complete your entry form
Submit your written entry
Shortlisted entries are announced on 1st July
If you are shortlisted secure your finals place and ceremony seats within 30 days
Prepare your Finals Video Presentation
Submit your Finals Video Presentation
Attend the Virtual Finals and learn from your competition
Enjoy the Ceremony and Celebrate with your Team
Receive your Benchmark Feedback Report
Enter
Once you enter, you will have access to
The Official Entry Form
Once payment is received this interactive PDF will be sent to your registered email.
Benchmarked feedback report
Read comments from the judges who scored your presentation to continually improve.
Publicity
We will promote you to our global network.
Marketing materials
Download your marketing pack to share your success through social media.
Frequently Asked Questions
The awards are judged in two parts, the written entry and the finals video presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the online ceremony on the 28th October 2021
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.