North American Customer Centricity Awards

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ENTER UP TO 3 CATEGORIES FOR FREE

Minimum Investment Fee Applies for Shortlisted Finalists​

Registration Deadline: 13 October 2023

The Entry Journey

Select up to 3 Categories and Register Below

speak to one of our consultants and receive your official entry forms

submit your entries within 30 days

shortlisted entries are announced on 17 November

if you are shortlisted secure your finals place and ceremony seats within 30 days

Submit your finalist presentation

enjoy the Hybrid ceremony and celebrate with your team

Receive your feedback report

Reasons to Enter

Recognition

Attend sessions with Thought Leaders and discover how other competing best in class companies are elevating their customer centricity.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Meet business leaders from some of the world's most customer centric companies.

Fun

An engaging conference and awards will include a fantastic gala dinner in Dubai.

What do our Entrants Think?

I would truly express my company's and my personal gratitude to ARCET Global and the creators of the 2022 North American Customer Centric Award who gave Aeroportos Brasil Viracopos S.A. - the concessionaire that develops and manages Viracopos International Airport in São Paulo, Brazil - the opportunity to look back at and reflect on its relentless, insightful journey to build a solid, effective client-focused corporate culture. By competing in the 2022 NACC Award, the Aeroportos Brasil Viracopos team was blessed with the possibility to utilize such a great, international channel not only to tell to the global Customer Experience (CX) market its successful story of mobilizing and aligning an entire organization towards the provision of better customer services but also to learn from other organizations’ best practices in the topic. Indeed, taking part on this prestigious Award was so worthwhile! Thank you so very much!
Daniela Fantinati, Head of Quality Management & Customer Experience
Daniela Fantinati, Head of Quality Management & Customer ExperienceAeroportos Brasil Viracopos S.A.
I was very impressed with the event – congratulations on a very engaging, very well organized, memorable event. I can only imagine the challenges to bridge so many people in different parts of the world and it was seamless!
FCT
FCT
Kudos to everyone for an amazing event
Fujitsu Americas
Fujitsu Americas
You all have done a great job with the event. The entire team are enjoying it and the ideas have been flowing. Together We Succeed!
Sage
Sage
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The Categories

Choose from 18 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly

(Every Entry gives you Entry into your regional award AND the Customer Centricity World Series)

Categories available to Enter

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Complaint Handling
  6. Best Measurement in Customer Experience
  7. Contact Centre
  8. Digital Strategy/Transformation
  9. Employee Experience
  10. Best User Experience (UX)
  11. Customer Experience Team
  12. Crisis Strategy and Management
  13. Customer Success
  14. Customer Centricity in B2B
  15. Experience Design
  16. CX Agency of the Year
  17. Citizen Experience
  18. CX Solution of the Year

Enter

What are the Costs?

Entry is free for up to 3 categories.
Minimum Investment Fee Applies for Shortlisted Finalists

Virtual Finalist Pass

  • 3 Virtual Event Passes Conference
    • Networking
    • Access to over 100 CX Case Studies
  • 3 Watch Party Passes to the Physical Ceremony Watch Party
  • Promotion via Social Media / Email / Marketing Campaigns as a Finalist
  • Marketing Materials to promote your involvement
  • Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
  • Ongoing Access to our CX Community including webinars and networking events
  • Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
  • Trophy + Shipping (should you win)

Physical Finalist Pass

  • 3, 5 or 10 Event Passes Conference
    • Physical Conference
    • Networking
    • Access to over 100 CX Case Studies
  • 3, 5 or 10 Event Passes to the Physical Ceremony
  • Promotion via Social Media / Email / Marketing Campaigns as a Finalist
  • Marketing Materials to promote your involvement
  • Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
  • Ongoing Access to our CX Community including webinars and networking events
  • Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
  • Trophy + Shipping (should you win)

Virtual Finalist Pass

Access link to watch the Virtual Ceremony for 3 Attendees Listed on the Networking Page

Physical Finalist Pass

2 Attendees to the Physical Conference and Gala Dinner

Physical Finalist Pass for 5

5 Attendees to the Physical Conference & Gala Dinner

Physical Finalist Table For 10

VIP Table for 10 at the Physical Conference & Gala Dinner

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 8th May 2024.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.

Of course, please visit the resources page here.

Need help?

Contact Support

Thank you for your registration!
We will be in touch with you via email shortly.