Select up to 3 categories for free.
Registration Extended Deadline: 10 June 2021
Reasons to Enter
Choose from 18 categories which best represent how you are improving the Customer Experience. You can choose up to 3 Categories for Free.
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Use of Multimedia in Customer Experience
- Contact Center / Shared Services
- Best Digital Strategy
- Client Relationship Management
- Digital Transformation
- Employee Experience
- Customer Experience Professional – Nominated by Judges
- Customer Experience Team
- Best User Experience
- Crisis Strategy and Management
- Customer Success
- Customer Centricity in B2B
If you are shortlisted as a Finalist, there is a minimum investment fee of $1000 which covers your event attendance for 3 people, your benchmark feedback report and your trophy should you be fortunate enough to win.
The Entry Journey
Once you enter, you will have access to
Frequently Asked Questions
The awards are judged in two parts, the written entry and the finals video presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the online ceremony on the 28th October 2021
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.