North American Customer Centricity Awards

October 8, 2020

The Speakers

Chris Brown

CEO and Co-Founder, Marketculture
Chris is a global expert in customer-centric business strategies. He and his colleagues have conducted extensive research on this topic and published articles in Strategy & Leadership, B2B Magazine, the CEO Refresher, the Harvard Business Review Blog, the CMO Council program on Market Sensibility and other journals.

Mike Kendall

Founder, The Customer Lab
Leveraging over 25 years of driving transformation inside loyalty-leading companies like Intuit, Capital One, and Humana, Mike Kendall (@DelightApostle) brings expert Customer Experience, Design, & Innovation methods, mindsets, and knowledge to organizations around the world.

Raj Sivasubramanian

Customer Experience Insights Manager, Airbnb
Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback. Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback.

Michelle Brigman

Customer Experience Director, 7-Eleven
Reimaging Customer Experience for companies like 7-Eleven, Citi, and Dell, Michelle transforms culture to increase customer engagement, satisfaction, and loyalty.

The Panelists

Ian Golding

Customer Experience Specialist
A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.

Diane Magers

Founder and CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25 years of building and growing Customer and Employee focus.

Dana Hyatt

Customer Experience Principal, CCXP, Slalom
Dana Hyatt is Customer Experience Principal at Slalom, partnering with organizations to achieve sustainable growth through the customers' lens. Her deep expertise in collaborating cross-functionally to turn insights into business impacts comes from her unique industry experience leading both field and corporate-based Sales, Operations, Training, Data Integration, Account Management, Marketing Insights and Customer Experience teams at companies such as Neiman Marcus, Citi, Acxiom, Gucci, Alltel, Zale Corporation, Gold's Gym International, Accor North America, ADT, Southwest Airlines, and Thomson Reuters.

Andy Netzel

VP, Voice of the Client/Employee, KeyBank
Andy Netzel, CCXP is VP, Voice of the Client and Employee at KeyBank, focused on CX measurement, journey mapping, prioritization and continuous improvement for commercial and consumer payments. He previously helped shape client journeys at Hoover vacuums and Things Remembered.

Book Your Tickets

Not ready to Enter the awards just yet?

Purchase a Conference Pass and receive free access to the Awards Finals.

What you receive
  • Access to the Virtual Auditorium with 4 talks from 4 CX thought leaders
  • Access to the panel discussion and opportunity to have your questions answered
  • Access to the Virtual Awards Finals with your chance to choose from over 130 CX Case Studies
  • Network with like-minded CX practitioners in virtual chat rooms
  • 1 year FREE PASS (worth $365) to our CX Portal
  • Exclusive access to over 250 CX Case studies from the North American Customer Centricity Awards & the European Customer Centricity awards (Written & Video submissions)
  • All Conference Talks (8 talks in total with 2 panel discussions)
  • Exclusive webinars every month
  • Exclusive Networking sessions every month
  • Discount on Training programmes and CX Tools
  • Discount on ARCET Events
  • New exclusive content released EVERY MONTH

Online Conference Pass

Please note the Conference Pass does not give you access to the Awards Ceremony

Enterprise Pass

Looking to bring your whole team to the event? Contact us about our Enterprise discounts for 10+ attendees.