North American Customer Centricity Awards

The inaugural North American Customer Centricity Awards recognize those inspiring organizations who are delivering an outstanding customer experience across the region. A week of Customer Experience Content will take place over 4 days, starting on 22nd June 2020 in Dallas.

The Conference

At just $325 for a full day of networkinginspiring talks from CX leaderspanel discussions and a business lunch the day one conference packs as much content as possible into a relaxed and inviting atmosphere

THE SPEAKERS

Chris Brown

CEO and Co-Founder, Marketculture
Chris is a global expert in customer-centric business strategies. He and his colleagues have conducted extensive research on this topic and published articles in Strategy & Leadership, B2B Magazine, the CEO Refresher, the Harvard Business Review Blog, the CMO Council program on Market Sensibility and other journals.

Mike Kendall

Founder, The Customer Lab
Leveraging over 25 years of driving transformation inside loyalty-leading companies like Intuit, Capital One, and Humana, Mike Kendall (@DelightApostle) brings expert Customer Experience, Design, & Innovation methods, mindsets, and knowledge to organizations around the world.

SPEAKER

Raj Sivasubramanian

Customer Experience Insights Manager, Airbnb
Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback. Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback.

THE EMCEE

Marlan Hardie

People Engagement Officer,Worldwide Technology
With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations.

THE PANELISTS

Diane Magers

Founder and CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25 years of building and growing Customer and Employee focus.

Ian Golding

Customer Experience Specialist
Customer Experience Specialist
A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.

The Agenda

JUNE 22

DAY ONE

Masterclasses

  • 09:00 – 16:00 CX Masterclass with Ian Golding CCXP
  • 09:00 – 16:00 CX Masterclass with Diane Magers CCXP

JUNE 23

DAY TWO

Masterclasses

  • 09:00 – 16:00 CX Masterclass with Ian Golding CCXP
  • 09:00 – 16:00 CX Masterclass with Diane Magers CCXP

JUNE 24

DAY THREE

Customer Centricity Conference

  • 09:00 – Networking breakfast
  • 10:00 – Welcome by Mark Hamill & Marlan Hardie
  • 10:30 – Key Note Speech
  • 11:00 – Coffee Break
  • 11:30 – First Talk by Chris Brown
  • 12:00 – Second Talk by TBA
  • 13:00 – Lunch
  • 13:30 – Panel Discussion
  • 14:00 – Third Talk by Mike Kendall
  • 14:30 – Coffee Break
  • 15:00 – Fourth Talk by Raj Sivasubramanian
  • 15:30 – Fifth Talk by TBA
  • 16:30 – Goodbye by Marlan Hardie & Diane Magers

JUNE 25

DAY FOUR

Awards Finals and Ceremony

  • 09:00 – Registration
  • 09:30 – Judge Briefing
  • 10:00 – First Presentation
  • 11:30 – Break
  • 13:30 – Lunch
  • 16:30 – End of presentations
  • 19:00 – Ceremony and BBQ

Book Your Tickets

Conference

Deadline:
14th May 2020

Full Price is $325 per ticket

Conference Centricity Study

Deadline:
14th May 2020

Inclusions:
3 Conference Seats
3 Masterclass Seats

Save $1275

Conference Centricity Academy

Deadline:
14th May 2020

Inclusions:
5 Conference Seats
5 Masterclass Seats

Save $2125