I would truly express my company's and my personal gratitude to ARCET Global and the creators of the 2022 North American Customer Centric Award who gave Aeroportos Brasil Viracopos S.A. - the concessionaire that develops and manages Viracopos International Airport in São Paulo, Brazil - the opportunity to look back at and reflect on its relentless, insightful journey to build a solid, effective client-focused corporate culture. By competing in the 2022 NACC Award, the Aeroportos Brasil Viracopos team was blessed with the possibility to utilize such a great, international channel not only to tell to the global Customer Experience (CX) market its successful story of mobilizing and aligning an entire organization towards the provision of better customer services but also to learn from other organizations’ best practices in the topic. Indeed, taking part on this prestigious Award was so worthwhile! Thank you so very much!

I was very impressed with the event – congratulations on a very engaging, very well organized, memorable event. I can only imagine the challenges to bridge so many people in different parts of the world and it was seamless!

Kudos to everyone for an amazing event

You all have done a great job with the event. The entire team are enjoying it and the ideas have been flowing. Together We Succeed!

It was an absolute pleasure to be able to judge the submissions. I got some great insight and learning from some of the case studies, which I’m sure I’ll use in upcoming programs of work.

I’m so grateful to be one of the lucky judges that can discover and judge each year, how well company all over Europe are solving their own CX challenges and delivering an extraordinary customer experience to their happy customers. Thank you so much

One of the most inspiring and interesting experiences of the past year, ARCET Global. Thanks for inviting me to Judge