North American Customer Centricity Awards

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Celebrating the most Customer Centric Organizations across North America.

Online

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Entry Deadline

28 May 2020

SHORTLIST Announced

3 June 2020 

ONLINE Masterclass with Ian Golding and Diane Magers

Register

22-23 June 2020 

VIRTUAL CONFERENCE & AWARDS FINALS

8 October 2020

virtual Awards Ceremony

9 October 2020

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About

Join us online at the North American Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in North America. 2 days of celebration packed with business best practice stories, over 100 real world case studies and networking opportunities.

Entry Deadline

28 May 2020

Shortlist Announced

3 June 2020

Online Masterclass with Ian Golding and Diane Magers

22 & 23 June 2020

Conference & Awards Finals

8 October 2020

Awards Ceremony

9 October 2020

Feedback reports issued

27 October 2020

Awards & Agenda
Legacy

This Year's Participants

Reasons to Enter

Recognition

Share your story and gain recognition for all the hard work you have put into becoming more customer centric.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Virtually Meet other customer centric organisations and CX leaders

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists throughout the Finals.

Categories
How To Enter
Pricing
Enter Now

Judges

Score written entries

Each entry is around 1,200 words and takes approximately 15 minutes to read and score. This scoring is 40% of the final score.

Score the finalists’ presentations

Each finalist will be given 15 minutes to make their written entry come alive through their live presentation.

Provide written comments to entrants

Which go on to make up part of their feedback reports, helping them continuously improve.

Your Role
Judges
Pricing
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We build each of our sponsorship packages to your organizations specific objectives. To make sure that this event adds real value to you and your team.

Sponsors

Become a Category Sponsor
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Become an Exclusive Named Sponsor
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Opportunities:

Access to decision makers from over 120 companies from across North America

Promotion to a network of over 100k contacts through our partner networks

Be seen as thought leaders / solution providers to Customer Centric Organisations

Generate huge amounts of publicity from the pre-awards campaign and post event PR

Showcase and demonstrate your products / services to a large captive audience

Build your network and manage existing relationships at the event

Interested in supporting Customer Centricity Week?

Contact Us

Partners

We are delighted to be working with some of the most prominent organizations and pioneers in Customer Centricity.

Partner

CX Talks

The goal for CX Talks is to bring together a variety of professionals from a wide variety of CX practices to meet, learn and share what each of us know about the growing CX profession.
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Partner

Customer Experience Professionals Association (CXPA)

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
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Partner

Experia Summit

Virtual Conference where Thought Leaders share ideas on Customer Experience and celebrate all things CX.
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Partner

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
Know More
Partner

Customer Institute

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.
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Media Partner

MyCustomer

MyCustomer.com is Europe’s leading online resource for customer-focused professionals, with over 100,000 members. Sharing news, advice and resources on topics ranging from customer engagement to CRM, MyCustomer is a vital hub for business leaders looking to improve engagement and experiences across the entire customer journey.
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Partner

Amigos Do CX

Amigos dos CX is a Telegram group, our purpose is to bring together professionals to discuss and exchange experiences about the Customer Experience market and everything related to the customer's happiness and success. We strongly believe in collaborative learning and that is why the Amigos do CX Community was born. We promote face-to-face meetings with lectures and a lot of networking.
Know More

Interested in supporting Customer Centricity Week?

Contact Us

Resources

This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.

Need help?

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Category Sponsor

Interested in sponsoring a specific category?

Packages start from $5,000
  • 2 Delegate passes for the Virtual Awards Finals & Ceremony
  • Optional Judge Pass
  • Optional Announcement of winner
  • 5 Second brand sting during your category at the Ceremony
  • Promotion via social media
  • Logo included in all promotion
  • Select from 23 categories that match your objectives
  • Additional category discount
  • VIP Business Introduction of up to 10 attendees (additional 10 attendees available)

Exclusive Named Sponsor

Interested in becoming an exclusive named sponsor?

Packages start from $7,500
  • Exclusive Sponsor title
  • 3 delegate passes for the Virtual Awards Finals, Conference & Ceremony
  • Optional Judge Pass
  • Optional Announcement of winner
  • 1 category sponsorship
  • 5 Second brand sting during your category at the Virtual Ceremony
  • Promotion via social media
  • Logo included in all promotion
  • Select from 23 categories that match your objectives
  • Additional category discount
  • VIP Business Introduction of up to 10 attendees (additional 10 attendees available)
  • Key note speech at the ceremony optional

Download Your Resources

Entrants

Here is everything you will need to enter the Awards and write your entry.

Category Guide

Downloadable List of Categories and its description

Scoring Process

Downloadable Guide of the entry requirements and process including the scoring of entries.

Writing your Entry - Tips for Applicants

These recommendations are meant to help entrants strengthen their award entry.

Tips on overcoming compliance objections
How to convince your boss

Judges

Here is all you need to know as a Judge and scoring of entries.

Tutorial for Judges - Scoring of Entries

This presentation should be used as a reference point for judges when reviewing award finalists.

How to Judge

This guide will show you how to judge fairly and effectively.

Finalists

COMING SOON

Preparing for your Presentation

This guide includes tips to help deliver a great presentation to the judges at the Awards Finals.

Marketing Your Achievements

Here are marketing materials to give you ideas on how to promote your company in the build up to the finals and if you are lucky enough to win an award there are some ideas about promoting your success.

Webinars

Other Resources

Contact Sandra to share or request new resources for this page

Tell your company’s CX Story

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