North American Customer Centricity Awards

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Celebrating the most Customer Centric Organizations across North America.

Online

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REGISTRATION DEADLINE

10 June 2022

Finalists Announced

1 July 2022

VIRTUAL CONFERENCE

12 October 2022

VIRTUAL AWARDS CEREMONY

13 October 2022

Winners 2021
Sponsor
Register Your Interest

About

Join us online at the North American Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in North America. 2 days of celebration packed with business best practice stories, over 100 real world case studies and networking opportunities.

Awards & Agenda

Last Year's Participants​

Reasons to Enter

Recognition

Share your story and gain recognition for all the hard work you have put into becoming more customer centric.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Virtually Meet other customer centric organisations and CX leaders

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists throughout the Finals.

Categories
How To Enter
Pricing
Enter Now

Judges

Score written entries

Each entry is around 1,200 words and takes approximately 15 minutes to read and score. This scoring is 40% of the final score.

Score the finalists’ presentations

Each finalist will be given 15 minutes to make their written entry come alive through their live presentation.

Provide written comments to entrants

Which go on to make up part of their feedback reports, helping them continuously improve.

Your Role
Judges
Pricing
Apply Now

We build each of our sponsorship packages to your organizations specific objectives. To make sure that this event adds real value to you and your team.

Sponsors

Official Sponsor

Gongos

Gongos, Inc. is the North American arm of global consultancy InSites Consulting. Partnering with insights, analytics, marketing, strategy, and customer experience groups, Gongos operationalizes customer centricity by helping companies understand and activate on customer needs.
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Category Sponsor

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
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Category Sponsor

ARCET Global Talent Management

ARCET Global Talent Management allows any organisation to fully understand their employees and how best to drive performance forward. It gives the world's greatest insight into a person’s character, not their ever changing personality, and identifies how they think and make decisions, how they are motivated to engage and identifies and predicts their behaviours on the job.
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Official Sponsor

Worthix

Worthix is the first and only conversation-based AI technology tool for customer decision intelligence that powers one-on-one conversations with customers, in any language and at any scale, to identify the exact reason behind a purchase decision.
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Category Sponsor

Customer Institute

The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.
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Become a Category Sponsor
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Become an Exclusive Named Sponsor
Learn More

Opportunities:

Access to decision makers from over 120 companies from across North America

Promotion to a network of over 100k contacts through our partner networks

Be seen as thought leaders / solution providers to Customer Centric Organisations

Generate huge amounts of publicity from the pre-awards campaign and post event PR

Showcase and demonstrate your products / services to a large captive audience

Build your network and manage existing relationships at the event

Interested in supporting Customer Centricity Week?

Contact Us

Partners

We are delighted to be working with some of the most prominent organizations and pioneers in Customer Centricity.

Partner

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
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Partner

Customer Institute

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.
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Partner

Amigos Do CX

Amigos dos CX is a Telegram group, our purpose is to bring together professionals to discuss and exchange experiences about the Customer Experience market and everything related to the customer's happiness and success.
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Partner

Graham Shapiro Foundation

Graham Shapiro setup The Graham Shapiro Foundation in 2019 in order to establish a real way to support mental health, wellbeing and to inspire innovation and young entrepreneurialism in the UK.
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Partner

CXM@MSU

Housed within the marketing department of the Broad College of Business at Michigan State University, CXM@MSU is dedicated to advancing the field of customer experience management through professional development workshops and industry best practice symposiums.
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Partner

CX Forums

CX Forums was created to bring new content and fresh ideas to the CX community to help advance the profession while connecting professionals from diverse industries and disciplines.
Know More

Interested in supporting Customer Centricity Week?

Contact Us

Resources

This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.

Need help?

Contact Support

Category Sponsor

Interested in sponsoring a specific category?

Packages start from $5,000
  • 2 Delegate passes for the Virtual Awards Finals & Ceremony
  • Optional Judge Pass
  • Optional Announcement of winner
  • 5 Second brand sting during your category at the Ceremony
  • Promotion via social media
  • Logo included in all promotion
  • Select from 23 categories that match your objectives
  • Additional category discount
  • VIP Business Introduction of up to 10 attendees (additional 10 attendees available)

Exclusive Named Sponsor

Interested in becoming an exclusive named sponsor?

Packages start from $7,500
  • Exclusive Sponsor title
  • 3 delegate passes for the Virtual Awards Finals, Conference & Ceremony
  • Optional Judge Pass
  • Optional Announcement of winner
  • 1 category sponsorship
  • 5 Second brand sting during your category at the Virtual Ceremony
  • Promotion via social media
  • Logo included in all promotion
  • Select from 23 categories that match your objectives
  • Additional category discount
  • VIP Business Introduction of up to 10 attendees (additional 10 attendees available)
  • Key note speech at the ceremony optional

Download Your Resources

Entrants

Here is all you need to know as an Entrant

This presentation should be used as a reference point for judges when reviewing award finalists.

Category Guide
View Past Awards Case Studies

Judges

Here is all you need to know as a Judge and scoring of entries.

This presentation should be used as a reference point for judges when reviewing award finalists.

Scoring Model

Other Resources

Contact Mark to share or request new resources for this page