North American Customer Centricity Awards

Celebrating the most Customer Centric Organizations across North America.

Sheraton Dallas Hotel, Dallas, Texas

Brought to you by

Endorsed by

CX Community WEBINAR

24 April 2020

Entry Deadline

28 May 2020


3 June 2020 

ONLINE Masterclass with Ian Golding and Diane Magers

22-23 June 2020 

Finalists Announced

1 July 2020

Customer Centricity Awards & Conference

9 October 2020


Join us at the inaugural North American Customer Centricity Awards week. Four days packed with customer experience stories, real world case studies, masterclass training and networking opportunities with leading customer experience and business professionals from across North America.

The programme is supported by respected thought‐leaders in customer experience from across the region.

Entries Open

17 July 2019

Entry Deadline

28 May 2020

Shortlist Announced

3 June 2020

Online Masterclass with Ian Golding and Diane Magers

22 & 23 June 2020

Finalists Announced

1 July 2020

Finals & Awards Ceremony & Conference

9 October 2020

Feedback reports issued

27 October 2020

This Year's Participants

Reasons to Enter


Share your story and gain recognition for all the hard work you have put into becoming more customer centric.


Discover how your peers are becoming more customer centric through the initiatives presented.


Meet other organizations and industry leaders who are focused on customer experience.

Case Studies

Gain exclusive access and choose from over 150 customer centricity case studies to attend, delivered by the finalists throughout the day.


Score written entries

Each entry is around 1,200 words and takes approximately 15 minutes to read and score. This scoring is 40% of the final score.

Score the finalists’ presentations

Each finalist will be given 15 minutes to make their written entry come alive through their live presentation.

Provide written comments to entrants

Which go on to make up part of their feedback reports, helping them continuously improve.

We build each of our sponsorship packages to your organizations specific objectives. To make sure that this event adds real value to you and your team.



Access to decision makers from over 120 companies from across North America

Promotion to a network of over 100k contacts through our partner networks

Be seen as thought leaders / solution providers to Customer Centric Organisations

Generate huge amounts of publicity from the pre-awards campaign and post event PR

Showcase and demonstrate your products / services to a large captive audience

Build your network and manage existing relationships at the event

Interested in supporting Customer Centricity Week?


We are delighted to be working with some of the most prominent organizations and pioneers in Customer Centricity.


CX Talks

The goal for CX Talks is to bring together a variety of professionals from a wide variety of CX practices to meet, learn and share what each of us know about the growing CX profession.
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Customer Experience Professionals Association (CXPA)

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
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Experia Summit

Virtual Conference where Thought Leaders share ideas on Customer Experience and celebrate all things CX.
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MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
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Customer Institute

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.
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Media Partner

MyCustomer is Europe’s leading online resource for customer-focused professionals, with over 100,000 members. Sharing news, advice and resources on topics ranging from customer engagement to CRM, MyCustomer is a vital hub for business leaders looking to improve engagement and experiences across the entire customer journey.
Know More

Interested in supporting Customer Centricity Week?


This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.

Download Your Resources


Here is everything you will need to enter the Awards and write your entry.

Downloadable List of Categories and its description

Downloadable Guide of the entry requirements and process including the scoring of entries.

These recommendations are meant to help entrants strengthen their award entry.


Here is all you need to know as a Judge and scoring of entries.

This presentation should be used as a reference point for judges when reviewing award finalists.

This guide will show you how to judge fairly and effectively.



This guide includes tips to help deliver a great presentation to the judges at the Awards Finals.

Here are marketing materials to give you ideas on how to promote your company in the build up to the finals and if you are lucky enough to win an award there are some ideas about promoting your success.


Tell your company’s CX Story

Attend the Conference

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