North American Customer Centricity Awards

Celebrating the most Customer Centric Organizations across North America.


Brought to you by

Awards Process Certified by

Awards Scoring Model endorsed by


3 June 2021

Finalists Announced

1 July 2021


27 October 2021


28 October 2021


Join us online at the North American Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in North America. 2 days of celebration packed with business best practice stories, over 100 real world case studies and networking opportunities.

Last Year's Participants​

Reasons to Enter


Share your story and gain recognition for all the hard work you have put into becoming more customer centric.


Discover how your peers are becoming more customer centric through the initiatives presented.


Virtually Meet other customer centric organisations and CX leaders

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists throughout the Finals.


Score written entries

Each entry is around 1,200 words and takes approximately 15 minutes to read and score. This scoring is 40% of the final score.

Score the finalists’ presentations

Each finalist will be given 15 minutes to make their written entry come alive through their live presentation.

Provide written comments to entrants

Which go on to make up part of their feedback reports, helping them continuously improve.

We build each of our sponsorship packages to your organizations specific objectives. To make sure that this event adds real value to you and your team.


Official Sponsor


Gongos, Inc. is a consultative agency that places customers at the heart of business strategy. Partnering with insights, analytics, marketing, strategy, and customer experience groups, Gongos operationalizes customer centricity by helping companies understand and activate on customer needs.
Know More
Category Sponsor


MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
Know More
Become a Category Sponsor
Become an Exclusive Named Sponsor


Access to decision makers from over 120 companies from across North America

Promotion to a network of over 100k contacts through our partner networks

Be seen as thought leaders / solution providers to Customer Centric Organisations

Generate huge amounts of publicity from the pre-awards campaign and post event PR

Showcase and demonstrate your products / services to a large captive audience

Build your network and manage existing relationships at the event

Interested in supporting Customer Centricity Week?


We are delighted to be working with some of the most prominent organizations and pioneers in Customer Centricity.


CX Talks

The goal for CX Talks is to bring together a variety of professionals from a wide variety of CX practices to meet, learn and share what each of us know about the growing CX profession.
Know More

Experia Summit

Virtual Conference where Thought Leaders share ideas on Customer Experience and celebrate all things CX.
Know More


MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
Know More

Customer Institute

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.
Know More

Amigos Do CX

Amigos dos CX is a Telegram group, our purpose is to bring together professionals to discuss and exchange experiences about the Customer Experience market and everything related to the customer's happiness and success.
Know More

Graham Shapiro Foundation

Graham Shapiro setup The Graham Shapiro Foundation in 2019 in order to establish a real way to support mental health, wellbeing and to inspire innovation and young entrepreneurialism in the UK.
Know More


We are empowering global brands to become digital role models in their industries. Our company was founded in 2010 by 3 former SAP experts, we offer full-cycle web- and mobile software engineering /outsourcing services from ideation to complete products.
Know More
Media Partner

MyCustomer is Europe’s leading online resource for customer-focused professionals, with over 100,000 members. Sharing news, advice and resources on topics ranging from customer engagement to CRM, MyCustomer is a vital hub for business leaders looking to improve engagement and experiences across the entire customer journey.
Know More

Interested in supporting Customer Centricity Week?


This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.

Category Sponsor

Interested in sponsoring a specific category?

Exclusive Named Sponsor

Interested in becoming an exclusive named sponsor?

Download Your Resources


Here is all you need to know as an Entrant

This presentation should be used as a reference point for judges when reviewing award finalists.


Here is all you need to know as a Judge and scoring of entries.

This presentation should be used as a reference point for judges when reviewing award finalists.