North American Customer Centricity Awards

Celebrating the most Customer Centric Organizations across North America.

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VIRTUAL CONFERENCE & AWARDS FINALS

8 October 2020

virtual Awards Ceremony

9 October 2020

About

Join us online at the North American Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in North America. 2 days of celebration packed with business best practice stories, over 100 real world case studies and networking opportunities.

This Year's Participants

Reasons to Enter

Recognition

Share your story and gain recognition for all the hard work you have put into becoming more customer centric.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Virtually Meet other customer centric organisations and CX leaders

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists throughout the Finals.

Judges

Score written entries

Each entry is around 1,200 words and takes approximately 15 minutes to read and score. This scoring is 40% of the final score.

Score the finalists’ presentations

Each finalist will be given 15 minutes to make their written entry come alive through their live presentation.

Provide written comments to entrants

Which go on to make up part of their feedback reports, helping them continuously improve.

We build each of our sponsorship packages to your organizations specific objectives. To make sure that this event adds real value to you and your team.

Sponsors

Category Sponsor

Confirmit

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change.
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Category Sponsor

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
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Become a Category Sponsor
Become an Exclusive Named Sponsor

Opportunities:

Access to decision makers from over 120 companies from across North America

Promotion to a network of over 100k contacts through our partner networks

Be seen as thought leaders / solution providers to Customer Centric Organisations

Generate huge amounts of publicity from the pre-awards campaign and post event PR

Showcase and demonstrate your products / services to a large captive audience

Build your network and manage existing relationships at the event

Interested in supporting Customer Centricity Week?

Partners

We are delighted to be working with some of the most prominent organizations and pioneers in Customer Centricity.

Partner

CX Talks

The goal for CX Talks is to bring together a variety of professionals from a wide variety of CX practices to meet, learn and share what each of us know about the growing CX profession.
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Partner

Customer Experience Professionals Association (CXPA)

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
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Partner

Experia Summit

Virtual Conference where Thought Leaders share ideas on Customer Experience and celebrate all things CX.
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Partner

MarketCulture

MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
Know More
Partner

Customer Institute

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.
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Media Partner

MyCustomer

MyCustomer.com is Europe’s leading online resource for customer-focused professionals, with over 100,000 members.
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Partner

Amigos Do CX

Amigos dos CX is a Telegram group, our purpose is to bring together professionals to discuss and exchange experiences about the Customer Experience market and everything related to the customer's happiness and success.
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Partner

Shirute

Shirute Ltd is a creative, competent and enthusiastic customer experience agency delivering business excellence to systematically plan, create, manage and measure engaging customer experiences in all customer interaction channels and touchpoints.
Know More

Interested in supporting Customer Centricity Week?

Resources

This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.

Category Sponsor

Interested in sponsoring a specific category?

  • 2 Delegate passes for the Virtual Awards Finals & Ceremony
  • Optional Judge Pass
  • Optional Announcement of winner
  • 5 Second brand sting during your category at the Ceremony
  • Promotion via social media
  • Logo included in all promotion
  • Select from 23 categories that match your objectives
  • Additional category discount
  • VIP Business Introduction of up to 10 attendees (additional 10 attendees available)

Exclusive Named Sponsor

Interested in becoming an exclusive named sponsor?

  • Exclusive Sponsor title
  • 3 delegate passes for the Virtual Awards Finals, Conference & Ceremony
  • Optional Judge Pass
  • Optional Announcement of winner
  • 1 category sponsorship
  • 5 Second brand sting during your category at the Virtual Ceremony
  • Promotion via social media
  • Logo included in all promotion
  • Select from 23 categories that match your objectives
  • Additional category discount
  • VIP Business Introduction of up to 10 attendees (additional 10 attendees available)
  • Key note speech at the ceremony optional

Download Your Resources

Judges

Here is all you need to know as a Judge and scoring of entries.

This presentation should be used as a reference point for judges when reviewing award finalists.

This guide will show you how to judge fairly and effectively.

Finalists

Here is all you need to know as a Finalist:

This guide includes tips to help deliver a great presentation to the judges at the Awards Finals.

Webinars

Book your Finals & Ceremony Seats

Attend the Conference