Celebrating the most Customer Centric Organizations across North America.

Grapevine, Dallas Fort-Worth, Texas

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Entries Open

17th July 2019

Entry Deadline

26th February 2020

Finalists Announced

12th March 2020


22nd – 25th June 2020


Join us at the inaugural North American Customer Centricity Awards week. Four days packed with customer experience stories, real world case studies, masterclass training and networking opportunities with leading customer experience and business professionals from across North America.

The programme is supported by respected thought‐leaders in customer experience from across the region.

Entries Open

17th July 2019

Entry Deadline

26th February 2020

Finalists Announced

12th March 2020


22nd June 2020

Finals & Awards Ceremony

23rd June 2020

Masterclass with Ian Golding and Diane Magers

24th & 25th June 2020

Feedback reports issued

July 2020

Reasons to Enter


Share your story and gain recognition for all the hard work you have put into becoming more customer centric.


Discover how your peers are becoming more customer centric through the initiatives presented.


Meet other organizations and industry leaders who are focused on customer experience.

Case Studies

Gain exclusive access and choose from over 150 customer centricity case studies to attend, delivered by the finalists throughout the day.


Score written entries

Each entry is around 1,200 words and takes approximately 15 minutes to read and score. This scoring is 40% of the final score.

Score the finalists’ presentations

Each finalist will be given 15 minutes to make their written entry come alive through their live presentation.

Provide written comments to entrants

Which go on to make up part of their feedback reports, helping them continuously improve.



Position your organization as thought leaders

Network with Leaders across the CX Community

Generate Awareness to Thousands of Companies

Be part of the biggest celebration of Customer Centricity in North America

Associate your brand with one of the most prominent brands across multiple sectors

Huge amounts of publicity is generated from the Awards Ceremony

Associate your brand with a leading programme focused on Improving Customer Experience

Marketing and communications campaign will cover the entire database of Business Leaders

Interested in supporting Customer Centricity Week?


We are delighted to be working with some of the most prominent organizations and pioneers in Customer Centricity.

Interested in supporting Customer Centricity Week?


This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

Enter your details to access the resources.